BotaniqueVase strives to dispatch orders within the indicated delivery time. Delivery takes place at the address provided by the customer. Delays caused by the delivery service are beyond the control of BotaniqueVase. The risk of damage or loss transfers to the customer upon delivery.

Consumers are entitled to a statutory right of withdrawal of 14 days, unless the product has been personalised or made to order based on the customer’s chosen flowers, colours, or composition. No right of withdrawal applies to such personalised products.

BotaniqueVase informs the customer clearly before completing the order whether a product is personalised and therefore excluded from the right of withdrawal. ConsuWijzer states that sellers must properly inform consumers in advance about the cooling-off period and any applicable exceptions.

If a delivered product is damaged, incomplete, or not in accordance with the order, the customer must report this within 48 hours of delivery by email, including clear photos and a description of the issue.

If a complaint is found to be valid, BotaniqueVase will provide an appropriate solution. This may include replacement, repair, or refund, depending on the situation.

For business orders, statutory consumer withdrawal rights do not apply. Returns or cancellations for business purchases are only possible if BotaniqueVase has given prior written consent.

If a non-personalised consumer product is eligible for withdrawal, it must be returned unused and, where reasonably possible, in its original condition and packaging. The direct costs of return shipping are in that case borne by the customer, unless otherwise agreed.

BotaniqueVase shall not be liable for indirect damages, including consequential loss or loss of profit. Liability is limited to the purchase price of the product.

In the event of force majeure (including, but not limited to, transport disruptions, adverse weather conditions, or technical failures), BotaniqueVase reserves the right to postpone or cancel delivery without any obligation to compensate damages.

BotaniqueVase processes personal data exclusively for order processing and communication purposes. Personal data is handled in accordance with applicable privacy legislation (GDPR) and is not disclosed to third parties without prior consent.